Slack Linear AI Ticket Creator

This workflow automates the process of turning Slack support requests into Linear tickets with AI-generated details. It continuously monitors a designated Slack channel for messages tagged with a 🎫 (ticket) emoji, checks if a ticket already exists, and—if not—uses ChatGPT to create a descriptive title, summary, suggestions, and priority. It then automatically creates a new ticket in Linear with all the enriched information.

Features

• Slack Channel Monitoring
  Watches a specific Slack channel for new user messages tagged with a ticket emoji.
• Duplicate Check
  Searches Linear to ensure no duplicate ticket exists for the same message.
• AI-Generated Ticket Details
  Uses OpenAI to:
  • Create a concise and descriptive title
  • Summarize the issue into an actionable request
  • Suggest up to three potential fixes
  • Determine urgency and assign priority
• Automatic Ticket Creation
  Creates a fully detailed Linear ticket, including:
  • Title, summary, suggestions, priority
  • Original message metadata (user, channel, timestamp, permalink, hash)
• Configurable
  • Slack channel and Linear team can be customized
  • Runs on a schedule (interval based)
• Notes and Guidance
  Includes helpful sticky notes inside the workflow with setup instructions and documentation links.