Incident Management with PagerDuty

This workflow automates incident management by connecting PagerDuty, Jira, and Mattermost.
When a new incident occurs in PagerDuty, a Jira issue is automatically created and a dedicated Mattermost channel is spun up for collaboration. Team members can acknowledge or resolve incidents directly from Mattermost, with updates syncing back to PagerDuty and Jira. This ensures real-time visibility and streamlined resolution for on-call teams.

Key Features

• 🔗 PagerDuty Integration:
  • Create, acknowledge, and resolve incidents.
  • Keep PagerDuty status in sync with team actions.
• 🗂️ Jira Integration:
  • Automatically create Jira issues from new PagerDuty incidents.
  • Update Jira issue status when incidents are resolved.
• 💬 Mattermost Integration:
  • Auto-create dedicated channels for each incident.
  • Post real-time incident updates (new, acknowledged, resolved).
  • Interactive buttons in Mattermost messages for Acknowledge and Resolve actions.
• ⚡ End-to-End Workflow:
  • Trigger: PagerDuty incident webhook.
  • Action: Creates Jira issue + Mattermost channel.
  • Acknowledge: Updates PagerDuty + posts Mattermost confirmation.
  • Resolve: Updates PagerDuty + Jira + posts resolution messages.